Wholesale Terms and Conditions

Wholesale prices are available exclusively to customers that will be reselling our products to the consumer through an established retail store.  Please note that we currently do NOT sell to any customers with solely an online presence.  We feel this would not in the best interests of our existing loyal customers.

Please provide a copy of your resale license, or State tax ID to verify eligibility.
Use this link to request a Wholesale account.  We verify information manually, so please don't expect an automatic account login information upon submitting.

Minimum Order
The minimum order is $200.00 plus shipping. 

Product Samples
We do not ordinarily supply product samples free of charge. However, you can request samples to be shipped.  Sample orders are exempt from our minimum order requirement. We sometimes send out returnable samples with a credit card on file to charge if the samples are not returned.  The customer is responsible for shipping charges.

Placing Orders
 You may place your order several different ways:
•    Submit your order via our website
•    Place your order by phone (818) 434-8091
•    Order by email to simona@petalconnection.com
You must be a registered approved wholesale user to view the Wholesale portion of this site. If you have not yet registered please go this link and submit more information.

Lead Time
We are a small studio, but we do carry a good sized inventory.  Typically we ship standard orders within 5 business days.  Many of our items are made to order, however.  We will contact you with estimated shipping date.  If this date does not work for you, we can discuss options, such as partial shipping, at that time.

Out of Stock
We try to have everything in stock. However, in dealing with real butterflies and flowers, we are at the mercy of Mother Nature.  If a particular butterfly is out of stock, it could be another year before we can get more, if at all.  For this reason, we do not back-order out-of-stock items. In such a case, we will propose reasonable substitutions, or drop the items from your order, as agreed with you.

Shipping
All orders are shipped via USPS priority due to their reliability and built-in tracking.
If your shipping address is different from billing address, please be sure to specify this during checkout.  Shipping costs are determined at the time of shipping and these costs are passed on to the customer without any markup, plus a $2.50 per box charge. 

Shipping Errors/Damaged Goods
You must notify our office of any shipping errors or goods damaged in transit within 7 days of receipt of shipment. We will then either issue you a credit or send replacement product at no charge.  Petal Connection accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. If the carrier has to return the shipment to us then the customer will be liable for all shipping charges and credited for all merchandise returned in sellable condition.

Product Guarantee
Our goods are guaranteed to satisfy the customer’s sales expectations. We want you to be delighted with our line, and sell lots in your store.  Sometimes, that means a bit of a "wiggle" to get the right correct mix in the store for your customers.  We totally understand this, and we will work with you to accomplish this.  We will accept any items in new condition for an exchange for different items in any of our categories in the 90 days since the receipt of your order.  We will accept these items for credit to your account to be used immediately or on future orders.  Beyond the 90 window, any exchanges are strictly at our discretion.

Payment
Credit Cards: We accept credit cards including MasterCard, Visa, Discover, and American Express. We also accept PayPal, checks and money orders.
Checks returned due to insufficient funds could be considered fraud and subject the check writer to prosecution and fines. However, we understand that usually there is no criminal intent and in these circumstances we will only charge the customer a reimbursement for bank fees and other incurred costs.

Exclusivity
We do occasionally get asked about exclusivity in a particular geographical area. However, we strive to coordinate a non-competitive environment among our customers by selling to customers that are a reasonable distance from each other, or offer them a different product mix. A zip code exclusivity means totally different things in a small mountain town than it does in Manhattan.  We do not employ any hard rules on this topic, because we feel that it is in both our interests (you, the customer, and us, Petal Connection) to ensure that your local market not be flooded by our products.  To this end we review each new account carefully with an eye to any nearby locations.  If we feel a conflict is possible, we will contact you discuss the ramifications before approving the new customer.

Feedback
We thrive on customer feedback. Customer observations, ideas and suggestions are where several new ideas originated. We encourage you to point out areas that we can improve and love to receive compliments!